Privacy Policy

Eastwick is an independent ecommerce consulting practice based in Melbourne, Victoria, Australia. We provide lifecycle strategy, CRM consulting, and ecommerce systems support to brands across Australia and New Zealand.

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You can reach us with privacy-related questions at hello@eastwick.com.au.

This Privacy Policy applies to personal information collected through our website at eastwick.com.au and any direct correspondence with us. It explains what we collect, why we collect it, how we use it, and your rights under Australian privacy law.

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We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information you give us directly:

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When you use the contact form on our website, we collect your name, email address, business or brand name, the platform you use (e.g. Klaviyo, Shopify), the nature of your enquiry, and any other details you choose to include.

When you book a discovery call via our calendar link, your booking details (including name, email, and the time you select) are handled directly by Google Calendar. Please refer to Google's privacy policy for information on how that data is managed.

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If you register interest in our Coaching service, we collect your email address and any context you provide in order to contact you when that service becomes available.

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Information collected automatically:

When you visit our website, we use Google Analytics to collect data about how visitors use the site. This includes pages visited, time spent on pages, approximate geographic location, device type, and referral source. This data is aggregated and does not identify you personally. We use it to understand how the site is performing and to improve it.

Our website is hosted on Wix. Wix may collect certain technical data as part of providing the hosting infrastructure, including IP addresses and browser information. Please refer to Wix's privacy policy for detail

We collect and use your information only for the following purposes:

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• To respond to your enquiry or message

• To arrange and conduct discovery calls or consultations

• To contact you about the Coaching service if you've registered interest

• To understand how our website is being used and improve it (via Google Analytics)

• To comply with our legal obligations

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We do not use your information for advertising, remarketing, or to send unsolicited marketing communications. If we ever want to send you marketing material, we will ask for your explicit consent first.

We do not sell or rent your personal information to anyone.

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We may share limited information with the following third-party service providers, only to the extent necessary to operate our business:

• Google — for Google Analytics (site performance data) and Google Calendar (booking management)

• Wix — as our website hosting provider

• Legal or regulatory authorities — if required by law

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All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

We keep your information for as long as it is needed for the purpose it was collected, or as required by law (for example, for invoicing and tax records).

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Enquiries that do not lead to an engagement are typically retained for up to 12 months. If you become a client, we retain relevant records for the duration of our relationship and for up to 7 years afterward in line with Australian tax law requirements.

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you

• Ask us to correct information that is inaccurate or out of date

• Ask us to delete your information (subject to any legal obligations to retain it)

• Make a complaint if you believe we have mishandled your information

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To exercise any of these rights, contact us at hello@eastwick.com.au. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website uses cookies to support basic site functionality and analytics (via Google Analytics). You can disable cookies through your browser settings. Some features of the site may not work correctly if cookies are disabled.

We do not use cookies for advertising or cross-site tracking.

Our website contains links to external sites, including Google Calendar for booking. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to check back periodically.

For any privacy-related questions:
Email: hello@eastwick.com.au